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Agreement Concerns Staffing CSS Positions in the West September 26, 2006 The association representing US Airways Customer Service
Agents (CSAs) negotiated an agreement with the Tempe, Arizona-based company
regarding the initial filling of supervisory vacancies. Signed the third week of
September, this agreement is an effort to utilize CSAs in the West and avoid the
displacement of junior CSAs while filling open positions for Customer Service
Supervisor (CSS).
If the company is unable to fill all designated CSS positions, two scenarios are possible, depending on whether each station is staffed to its full headcount. If the company is unable to fill all designated CSS positions in its initial process and the station is staffed to its authorized headcount, the station may operate without the designated CSS positions, provided that as CSAs leave the station they may be backfilled as West CSS positions, in accordance with the provisions of Article 9 of the collective bargaining agreement until the station has achieved the designated number of CSS positions. Only West employees may fill West CSS positions. If the company is unable to fill all designated CSS positions and a station is below its authorized headcount, the company may fill the West CSS positions in accordance with the provisions of Article 9. Until operational employee integration is completed, only West employees may fill West CSS positions. |
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